Company Policy

What is stated in these regulations and on the entire site refers equally to members of both genders, and the use of the male language is for convenience only. The website www.cig.co.il is an online platform managing a virtual store that provides information and facilitates the sale of various products.

Terms of Use

Anyone purchasing services and/or intending to purchase and/or receive information through the website declares and undertakes that they have read the regulations and agree to its instructions. Individuals over 18 years old with a valid credit card issued in Israel or registered Israeli corporations may make purchases on the site.

The buyer's invitation to receive services will be accepted under the following conditions: (1) approval from the buyer's credit company; (2) the requested products are in stock; (3) the delivery address is on the company's distribution map. If products are out of stock, the consumer will be notified within three business days.

Services Policy, Prices, and Ordering

Items on the website, accompanied by pictures, are offered for sale. Pictures are for illustration purposes only. Users can add items to the shopping basket, modify quantities, and proceed to checkout for approval and providing necessary details.

Transaction Cancellation Policy, Subject to the Israel Consumer Protection Law

Cancellation of a transaction shall be in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010, and the Consumer Protection Law, 1981.
The company reserves the right to cancel a transaction due to product definition errors, buyer eligibility, or at the company's discretion.

Payment for Services

Payment is accepted via bank transfer or credit card. Credit card details are transmitted securely. If users prefer not to provide details online, they can contact a service representative by phone.

Purchaser Details and Site Security

When placing an order, buyers enter personal and order details. The company is not responsible for technical issues preventing operations on the site. Providing false information is a criminal offense. The site uses encrypted security protocols for data transfer.

Ownership and Retention of Rights

The site contains materials protected by copyrights and trademarks. Users may not modify, publish, or use the site for commercial purposes. The company allows downloading for personal non-commercial use only.

Limitation of Liability

The company is not responsible for product details presented by manufacturers/importers. The site takes measures to ensure information accuracy. Company liability is limited to the amount paid for the product/service. The company is not responsible for server safety or illegal activities by users.

Indemnification and Compensation

Users making inappropriate use of the site agree to indemnify and compensate the company for any claims, expenses, or damages incurred.

Privacy Statement

Personal details are kept confidential, except as required by law or suspicion of malicious activity. Information may be used for user benefits and will not be given to third parties.

Shipping and Delivery

Delivery options are available through different services. For more details on shipping, you can refer to our Delivery Information Page.

Warranty Exercise Policy

Warranty Details

The validity and type of warranty are explicitly outlined on the product page for all products on the website. Some products come with a Dead On Arrival (DOA) warranty. We encourage you to inspect the product immediately upon arrival and report any faults found within 2 business days of receiving the product.

Service

Our products, known for their originality and superior quality, may require occasional maintenance, especially with frequent use. For instance:

• The battery typically has a lifespan of about 300 charges.
• The coil and refill cartridge generally last an average of 7-14 days, depending on the product.

*Note: A product that has been replaced free of charge for a warranty claim once will not be eligible for a second replacement.

Product Return Policy

Product returns are accepted within 14 days of receiving the product, provided the packaging is unopened and undamaged, the product is unused and in perfect condition. Products purchased as "spare parts" or for oral use (vaping) cannot be returned once opened. Returns must be arranged in advance, and a 5% cancellation fee may apply. Return shipping fee is paid by buyer. The original shipping fees are non-refundable.

Attention

• An electronic cigarette is a hygienic product, and certain components cannot be returned or refunded.
• Liquids, flavor extracts, and e-liquid bases cannot be returned or exchanged.

For more detailed information, please refer to our Warranty Information page.

Age Restriction and User Consent

By entering www.cig.co.il, the user acknowledges and agrees to be at least 18 years old by law. The user further consents to view website images and content related to vaping products. It is the responsibility of the user to comply with legal age restrictions and regulations pertaining to the purchase and use of such products in their jurisdiction.

For any questions or concerns related to age verification, please refer to our Age Verification Policy or contact our customer support.

Age Verification Policy

Overview

1. Legal Requirement:
   • By accessing and using this website, users acknowledge and agree to comply with the legal age requirement for purchasing vaping products in their jurisdiction.
2. Age Restriction:
   • Users must be at least 18 years old (or the legal age for purchasing tobacco and vaping products in their region) to access and make purchases on this website.

Verification Methods

1. Account Registration:
   • Users are required to create an account to make purchases. During the registration process, age-related information may be collected and verified.
2. Third-Party Age Verification:
   • We employ third-party age verification services to confirm the age of our customers. Users may be required to provide additional information for verification purposes.

Document Submission

1. Age Verification Documents:
   • In certain cases, users may be requested to submit a valid government-issued photo ID to verify their age. Personal information will be handled securely and in compliance with privacy laws.

User Agreement

1. Consent to Age Verification:
   • By using this website, users expressly consent to age verification checks, including the use of third-party services and document submission if required.
2. Responsibility:
   • Users are responsible for providing accurate and truthful information during the age verification process.

Non-Compliance

1. Denial of Access:
   • Access to the website and the ability to make purchases will be denied to users who do not meet the minimum age requirement or fail to complete the age verification process.
2. Reporting Underage Access:
   • If underage access is suspected, users and visitors are encouraged to report the incident to our customer support team.

Changes to Policy

1. Policy Updates:
   • This age verification policy may be updated periodically to reflect changes in regulations or improvements in our verification processes. Users are encouraged to review this policy regularly.

For any questions or concerns regarding our age verification policy, please contact our customer support team.